Terms & Conditions

Welcome to www.unera.co (the "Site"). By accessing and using the Site, you agree to be bound by these Terms and Conditions. Please review them carefully, as they outline your rights and obligations regarding the Site's use and services.
By visiting the Site, you acknowledge acceptance of these Terms and Conditions. Unera reserves the right to modify these terms periodically. Revised terms will be published on the Site, indicating the date of modification. Your continued use constitutes acceptance of updated terms.
If you disagree with any part of these Terms and Conditions, please discontinue using the Site and its services.
 
ELIGIBILITY CRITERIA
This Site is intended for individuals aged 18 and above, capable of entering into legally binding contracts. Individuals considered "incompetent to contract" under the Indian Contract Act, 1872, including minors, undischarged insolvents, and others, are ineligible to use this Site and purchase products.
Minors (below 18) must use the Site under parental or guardian supervision.
By using the Site, you warrant that you meet the eligibility criteria and agree to these Terms and Conditions.
 
ACKNOWLEDGMENT
Your use of the Site signifies acceptance of these Terms and Conditions, including any future amendments.
For inquiries or concerns, please contact: support@unera.co
Review our Privacy Policy for comprehensive details.
 
Definition
For the purpose of these Terms and Conditions:
• “Agreement" means the terms and conditions outlined herein including any incorporated references, schedules, appendices, annexures and the Privacy Policy. It will include any modifications, amendments, novations, supplements, variations or replacements to this Agreement that may occur from time to time.
• “Website” or “Site” refers to the online platform (www.unera.co) owned and operated by KATTA GEMS & JEWELLERY for the sale of its Product(s).
• “Affiliate” denotes an entity that controls, is controlled by or is under common control with another party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for the election of directors or other managing authority.
• “Account” refers to a unique account created for You to access our Services or parts of our Services.
• “Company” (referred to as either "the Company", "we", "us", "our" or “Unera”) refers to KATTA GEMS & JEWELLERY.
• “Content” encompasses text, images or other information that can be posted, uploaded, linked to or otherwise made available by You, regardless of the form of that content.
• “Products” refers to the items offered for sale on the Service.
• “Orders” means a request by You to purchase Products from us.
• “Promotions” refers to contests, sweepstakes or any other promotional activities offered through the Service.
• “Review” means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
• “Service” refers to the Site and Customer Service.
• “Third-party Service” means any service or content (including data, information, products or services) provided by a third party that may be displayed, included or made available by the Service.
• “You” refers to the individual accessing or using the Service or the Company or a legal entity on behalf of which the individual is accessing or using the Service, as applicable.
• "Intellectual Property Rights" encompasses various rights, including but not limited to copyrights, trademarks, patents, trade secrets, designs, artistic work or other proprietary rights protected under law from time to time.
 
User Account and Placing an Order
To purchase our Products, registration on our website is required, creating an Account that grants access to our Products and services. Upon registration, you will receive a password or security information, which must be treated as confidential and not disclosed to third parties.
To comply with legal requirements, additional information may be necessary, such as your Permanent Account Number (PAN). Unera may verify Orders through phone calls or One-Time Password requests.
When creating an Account, accurate, complete, and current information is mandatory. Failure to provide such information constitutes a breach of Terms and Conditions, potentially resulting in Account termination.
You are responsible for safeguarding your password and notifying us immediately of any suspected security breach or unauthorized Account use.
By placing an Order, you agree to:
- Provide authentic information
- Maintain Account security
- Cooperate with verification processes
- Comply with applicable laws and regulations
through the Website, you warrant that You're legally able of entering into binding contracts.
 
Merchandise Availability
Unera strives to provide high-quality merchandise, but product availability may fluctuate. Featured items may be limited in quantity or available only until supplies last. We endeavor to promptly remove out-of-stock items from display, but website display does not guarantee availability.
All products on our website are custom-made based on your selections, including stone size, quality, metal, and other preferences.
If you're unable to locate a previously viewed item or have questions about availability, please contact our Customer Service Team:
Email: support@unera.co
Phone: 91-9119150302
Our team will assist with:
- Locating sold-out items
- Providing product availability updates
- Answering customization queries
- Offering alternative options
Please note that product availability and customization options may vary. We will inform you of any changes or substitutions.
 
Merchandise Display
Unera aims to provide accurate product representations, considering factors like screen resolution and device display.
Important notes:
- Product images are taken individually
- Packaging may vary
- Colour representation may differ
If dissatisfied, review our Return and Exchange Policy.
 
Copyright and Trademark
The entire content of www.unera.co  , including images, text, graphics, animations, photographs, pictures, data, audio, and video clips, is protected by Indian Copyright and Trademark Laws. All rights are reserved.
Unera prohibits unauthorized use, reproduction, modification, transmission, distribution, or commercial exploitation of its content without express written permission.
Prohibited activities include:
- Copying, reproducing, publishing, or broadcasting content
- Downloading, editing, or using material for advertising or promotional purposes
- Implying affiliation or endorsement with Unera or third parties
Violations will be considered copyright infringement, rendering you liable under Indian law.
 
User Comments
Our website features interactive areas, including product reviews, discussion forums, and user-generated content. Any submissions, comments, suggestions, ideas, or materials ("User Comments") sent to Unera are considered non-confidential.
By submitting User Comments, you grant Unera an irrevocable license to use, reproduce, publish, broadcast, modify, transmit, display, and distribute such content without restriction.
Unera values your trust and will not use your personal information (name, contact details, address, etc.) in connection with User Comments without your explicit consent.
Unera disclaims liability for:
- User-generated content
- Loss or damage to posted content
- Mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, or profanity
As a provider of interactive services, Unera is not liable for user statements, representations, or content in public forums or interactive areas.
Your use of interactive areas is at your own risk.
 
Unera reserves the right to:
- Access and disclose information to cooperate with law enforcement or court orders
- Protect its systems, customers, and business integrity
You agree:
- Not to submit content violating third-party rights (copyright, trademark, privacy, etc.)
- Not to post scandalous, unlawful, or harmful material
- To remain solely responsible for the content of your User Comments
Review our Privacy Policy for comprehensive details.
 
User Obligation
By utilizing our website, you acknowledge compliance with applicable laws and regulations.
Terms of Use:
- Provide accurate registration information
- Use website for personal, non-commercial purposes only
- Refrain from modifying, decompiling, or removing copyright notices from website content
Prohibited Activities:
- Using website for commercial or harmful purposes
- Advertising, selling, or soliciting products/services
- Posting harmful software or impairing website functionality
- Engaging in disruptive or destructive behavior (flaming, spamming, phishing, etc.)
- Deleting or modifying website content, including legal notices and copyright symbols
Unera disclaims liability for other users' non-compliance with these rules.
You assume all risk of harm resulting from such non-compliance.
By using our website, you agree to these terms.
Links to Other Websites
Unera may facilitate access to external websites and services, but explicitly disclaims any responsibility for the accuracy, reliability, or quality of such content.
 
IMPORTANT NOTICE:
Unera does not:
- Endorse or sponsor third-party websites or their content
- Imply affiliation with linked sites or entities
- Assume liability for damages or losses arising from third-party content, products, or services
Furthermore, Unera:
- Does not conduct regular reviews of linked sites
- Provides no warranties regarding linked site content, products, or services
- Disavows responsibility for linked site contents, accuracy, and quality
By utilizing Unera's website, you acknowledge and accept these terms, and recognize that:
- Use of linked sites is entirely at your own risk
- It is essential to review third-party websites' terms and conditions and privacy policies
Please consult our comprehensive Terms and Conditions and Privacy Policy for additional information.
 
Pricing
Unera is dedicated to providing exquisite and valuable products at competitive prices, ensuring an unparalleled shopping experience. All prices listed on our website are denominated in Indian Rupees (INR) and are exclusively applicable within India.
Our pricing strategy takes into account dynamic market factors, including:
- Volatile market rates of precious metals and gems
- Fluctuations in global commodity prices
- Shifts in supply and demand
Consequently, prices may be subject to variation due to:
- Market instability
- Changes in international trade agreements
- Unforeseen economic fluctuations
In response to these factors, Unera reserves the right to:
- Periodically update prices without prior notice
- Offer targeted promotions and discounts
- Adjust pricing to reflect market adjustments
To ensure access to the most current pricing information, please consult our website regularly.
Please note that prices displayed on our website supersede all prior pricing information.
The prices are inclusive of taxes/GST.
Unera reserves the right to correct or cancel orders due to typographical or technical pricing errors on its website. This correction or cancellation may occur prior to customer notification, despite receipt of order confirmation or scheduled delivery date.
Affected customers will be promptly informed and provided with refund or replacement options. Unera's decision to correct or cancel an order due to pricing errors is final.
By using this website, you acknowledge acceptance of this policy. Please review our Terms and Conditions and Privacy Policy.
Cards/Payments, Cashbacks and Other Offers
Unera provides a range of convenient payment methods for your ease:
- Credit/Debit Card
- Net Banking
- UPI (Unified Payments Interface)
- Wallet
- Cash on Delivery (COD)
 
Important Notes:
- COD is available for orders under ₹15,000 only
- Multiple offers cannot be combined
- Unera reserves the right to modify or terminate offer terms at any time
 
Return Policy:
In case of returns, items must be returned with original packaging and any accompanying free gifts. If you choose to keep free gifts, you will be charged according to site prices.
 
Shipping Policy and Delivery Information
Unera provides safe, secure and hassle-free shipping of Products. All our shipments are fully assured during transit. Your Unera Product will be delivered to Your doorstep in tamper- proof packaging. We work with reputed courier partners to insure dependable delivery.
We offer FREE SHIPPING all over India.
For more details, click here.
 
Cancellation Policy
If you change your mind about an order, please contact our customer service team immediately at 91-9119150302, providing your order number.
Please note:
- Our fulfilment system prioritizes swift and efficient shipping
- Cancellation requests may not be honoured if the order has entered the shipment process
- Orders cannot be cancelled once shipped
 
Alternative Option:
You can request the delivery personnel to return the package upon arrival at your location.
Contact Information:
Phone: 91-9119150302
Email: support@unera.co
Review our Terms and Conditions and Return Policy for comprehensive details.
 
Resize and Repair Policy
Unera provides convenient repair and resizing services for your jewellery. Within 15 days of delivery, we arrange complimentary return pickup for repair/resize requests.
Our resizing services include:
- Lifetime free ring resizing (no labour charges)
- Repair services (except those under Warranty Policy) incur charges
For detailed policies and charges, please refer to:
- Unera's Warranty Policy
- Resize and Repair Policy
Or
Contact:  support@unera.co or 91-9119150302 for assistance.
 
Return and Exchange Policy
At Unera, we ensure satisfaction with your purchase. If unsatisfied, you may return or exchange within 15 days of delivery.
 
Key Terms:
- Free return shipping on all orders
- Engraved and customized jewellery pieces are non-returnable and non-exchangeable
 
Initiate Return/Exchange:
- Contact Customer Service: 91-9119150302
- Arrange pickup of return parcel from your location
 
Warranty Policy
At Unera, we take pride in delivering exceptional products and services. We guarantee that every piece of jewellery meets rigorous quality standards.
 
Our Commitment:
- Manufacturing defect-free products
- Handcrafted with premium materials
- Thorough inspection before shipment
By combining meticulous craftsmanship and superior materials, we ensure unparalleled quality and durability.
 
Information Accuracy
Unera strives to maintain accuracy and currency on its website, but occasional typographical errors, inaccuracies, or omissions may occur regarding product descriptions, pricing, and availability. Consequently, Unera disclaims warranties and representations regarding information accuracy. To address this, Unera reserves the right to correct errors and update website information at any time, including after order submission. Furthermore, when registering on Unera's website, users must provide true, accurate, current, and complete information, maintaining and promptly updating registration data to ensure its accuracy. Unera reserves the right to confirm and validate provided information, request additional information for order acceptance or delivery, and verify registration data at any time. If provided information is found to be false, inaccurate, or incomplete, Unera may cancel orders, terminate registration, or pursue necessary legal action. By using Unera's website, users acknowledge acceptance of these terms. Unera prioritizes data integrity and user accountability. For queries, contact 91-9119150302 or support@unera.co. Refer to Unera's Terms and Conditions and Privacy Policy for comprehensive details. Unera's policies ensure a secure and reliable online experience. Strict adherence to these policies safeguards user information and maintains website integrity. Unera reserves the right to modify policies as needed.
 
Privacy Policy
At Unera, we recognize the significance of the trust you have placed in us and are deeply committed to protecting your privacy. Our robust Privacy Policy serves as a testament to this commitment, providing transparent insights into our data collection, usage, and protection practices. In strict compliance with the IT Act 2000, IT Rules 2011, and other pertinent regulations, we maintain the highest standards of data security and confidentiality. Our policy empowers you with explicit control over your personal information, ensuring informed decision-making. By utilizing our services, you implicitly acknowledge and accept the terms outlined in our Privacy Policy. We invite you to review our policy document for comprehensive details. Unera prioritizes your trust and privacy above all, fostering a secure and trustworthy environment. Our dedication to responsible data handling is unwavering. We safeguard your information with utmost care, upholding the highest ethical standards. Your privacy is our utmost responsibility.
 
Conflict-Free Diamond Policy
Unera is committed to sourcing high-quality diamonds from esteemed suppliers worldwide, prioritizing ethical and responsible practices. We unequivocally support the Kimberley Process, a pioneering initiative combating conflict diamonds. Our diamonds originate exclusively from reputable, long-established sources adhering to Kimberley Process standards, ensuring their legitimacy. This international system tracks diamonds from mine to market, collaborating with governments, NGOs, and industry stakeholders to prevent illicit trade. Unera endorses and advocates for transparent diamond trading practices, upholding the highest ethical standards. Our dedication to responsible sourcing guarantees conflict-free diamonds, aligning with global efforts to promote legitimacy in the diamond industry. By partnering with trusted suppliers, we safeguard the integrity of our diamond supply chain. Unera's commitment to ethical sourcing reflects our unwavering responsibility to our customers and the global community.
 
Liability
Unera disclaims all liability for any damages, losses, or expenses arising from the use of or access to its Website, App, or Services. This limitation applies to direct, indirect, consequential, incidental, or punitive damages, including loss of data, profits, or use, regardless of foreseeability or notice. Unera, its officers, directors, employees, partners, and agents shall not be liable for breach of contract, warranty, negligence, or tortious actions. By using Unera's services, you acknowledge and accept this limitation of liability. This disclaimer constitutes an essential term of Unera's Terms and Conditions. No claims or actions may be brought against Unera beyond the scope of this limitation.
 
Force Majeure
Unera shall not be held liable for delays, prevention, or interference in performing its obligations due to unforeseen circumstances beyond its control, including but not limited to acts of God, war, civil unrest, strikes, governmental restrictions, pandemics, import/export regulations, transportation disruptions, or other force majeure events. Such events shall excuse Unera's performance from the date of occurrence. The parties shall endeavour to find alternative solutions to mitigate the impact. If performance remains suspended for ninety (90) days, either party may terminate this Agreement by providing written notice. This provision shall not affect accrued rights or obligations. Unera's liability is excluded for losses or damages arising from such events. This force majeure clause constitutes an essential term of this Agreement. Upon termination, Unera's obligations shall cease, and the parties shall have no further claims against each other. Written notice of termination shall be deemed effective upon receipt.
 
Termination
Unera reserves the right to immediately deny or restrict access to its Site, without prior notice, if you breach any term or condition of this Agreement, as determined solely by Unera. Additionally, Unera retains the right to unilaterally modify these Terms and Conditions at any time. It is your responsibility to periodically review and familiarize yourself with updates to ensure continued compliance. Failure to do so shall constitute acceptance of revised terms. By continued use of the Site, you acknowledge and accept these Terms and Conditions, as amended. Your ongoing access is contingent upon adherence to the prevailing terms.
 
Indemnification
By utilizing Unera's Website, you unequivocally agree to indemnify, defend, and hold harmless Unera, its affiliates, officers, directors, employees, and agents against any and all claims, damages, liabilities, losses, costs, and expenses, including reasonable attorney's fees. This indemnification applies to claims arising from: (i) your Website usage and access; (ii) breaches of these Terms; (iii) infringement of third-party rights, including copyright, property, and privacy; (iv) prohibited conduct; and (v) allegations of harm caused to third parties through your Website use. You acknowledge and accept full responsibility for your actions on the Website. Your indemnification obligations will survive termination of this Agreement. By continuing to use the Website, you reaffirm your commitment to defend Unera against any potential claims.
 
Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the laws of India, disregarding conflict of law principles. Any disputes, controversies, or claims arising from or related to these Terms and Conditions, including issues of validity, breach, or termination, shall be resolved through arbitration/adjudication in accordance with these Terms, with exclusive jurisdiction in Jaipur, Rajasthan, India.
 
Severability
If any provision of these Terms and Conditions is deemed invalid, null, or unenforceable by a competent court, it shall be severed from the Agreement without impacting the validity, legality, or enforceability of the remaining provisions. The remaining terms shall remain in full force and effect. This severability clause ensures the Agreement's partial invalidity does not compromise its overall legitimacy. The parties agree that the invalidated provision shall be replaced with a valid and enforceable alternative, if possible.
 
Disclaimer
NOTICE OF DISCLAIMER AND LIMITATION OF LIABILITY
THIS WEBSITE AND ITS CONTENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. UNERA LIMITED DISCLAIMS ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
YOU BEAR FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH SERVICING, REPAIRS, OR REPLACEMENT OF ANY EQUIPMENT USED TO ACCESS THIS WEBSITE.
NEITHER UNERA LIMITED NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THIS WEBSITE SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO:
(A) YOUR ACCESS, USE, OR INABILITY TO USE THIS WEBSITE;
(B) ERRORS, OMISSIONS, OR INACCURACIES IN THE CONTENT;
(C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA;
(D) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THIS WEBSITE.
BY ACCESSING AND USING (link unavailable), YOU ACKNOWLEDGE THAT YOU USE THIS WEBSITE AT YOUR SOLE RISK."
Information of Grievance Officer of the Company
Contact Number: +91-9119150302
E-mail Address: support@unera.co
Time: 10.00 am to 6.00 pm (Monday to Friday except holidays)