Return and Exchange Policy
At Unera, we strive to provide an exceptional shopping experience. If you're not completely satisfied, we offer hassle-free returns and exchanges within 15 days of delivery, with complimentary return shipping.
NON-RETURNABLE ITEMS
The following items are exempt from returns and exchanges:
1. Personalized/Engraved Jewellery
2. Gold Coins/Bullions
3. Custom-Made Jewellery (except for ring resizing)
4. Previously Worn or Damaged Items
RETURN REQUIREMENTS
To initiate a return, please include:
1. Original certificates
2. Add-ons
3. Packaging
4. Accessories
Missing items may incur a suitable fee.
INITIATING A RETURN/EXCHANGE
Contact our customer support team via:
Phone/WhatsApp: +91-9119150302
Email: support@unera.co
We'll arrange a convenient pickup of your return shipment.
RETURN PROCESSING
Upon receiving your return, our Quality Assurance team will inspect the items within 2-4 business days. We'll then process your return or exchange request promptly.
REFUND POLICY
Returns within the 15-day window will receive a full refund to the original payment method.
REFUND DETAILS
1. Processing Time: 8-12 business days
2. Partial Orders: Refunds only for returned pieces
3. Condition: No refunds for damaged, modified, or worn items
4. Certificates: Missing certificates may incur a deduction (₹500-₹3000)
EXCHANGE PROCEDURE
1. Contact customer service
2. Specify exchange item
3. Arrange FREE pickup
4. Inspection and exchange processing
CONTACT US
For inquiries or assistance, please reach out to our customer service team:
Phone/WhatsApp: +91-9119150302
Email: support@unera.co
